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Priority & Vulnerable Customer Registration Form

Need some help?

Need some help?

Help & Support
Fields marked with an * are required

ThamesWey are aware that some of our domestic energy customers may require a little extra help. Additional services are available for people living in properties we supply who are of a pensionable age, have a disability or are chronically sick, blind, deaf or depend on electricity for medical reasons.

The Priority & Vulnerable Customer Register (PVCR) is a scheme offered by ThamesWey to provide certain free services to people who need extra help. These include:

  • Protection from cold callers with a password protection and identity card scheme.
  • Bills in talking braille or large print if you’re blind or your sight is impaired.
  • Arrangements for your bills to be sent or copied to someone else, such as a carer, who can help you read and check them.

This form enables you to apply to be added to the The Priority & Vulnerable Customer Register.

Fields marked with a * are mandatory.
Reason for registering with Priority Service *

Your data will be used in accordance with the ThamesWey Energy Data Processing guidelines.
When you submit this form you will be taken to a page to agree and sign the form using eSignature.
Download the Priority & Vulnerable Customer Registration form

If you prefer, you can download this form then print it, fill it out by hand and return it to us by post.

Download form