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Cookie Policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use (i.e. the information we collect using cookies and how that information is used) and how to control your cookie preferences.

For further information on how we use, store, and keep your personal data secure, please see our Privacy Policy.

You can, at any time, change or withdraw your consent from the Cookie Declaration on our website.

Your consent applies to the following domains:

What are cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded in your browser. These cookies help us to make the website function properly; make it more secure; provide better user experience; understand how the website performs; analyze what works well and establish where improvement is needed.

How do we use cookies?

As most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function in the right way and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly to help us understand how the website performs and how you interact with our website. They also enable us to keep our services secure and provide you with a better and improved user experience that includes speeding up your future interactions with our website.

What types of cookies do we use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data helps us understand and analyse how well the website performs and where it needs improvement.

Functional: These are cookies that help certain non-essential functionality on the website. This functionality includes embedding content like videos or sharing website content on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences so that you have a better and more efficient experience on future visits to the website.

The below list details the cookies used in our website.

_gaThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_ga_J45E68GSZNThis cookie is installed by Google Analytics.
cookielawinfo-checkbox-advertisementSet by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analyticsThis cookie is set by the GDPR Cookie Consent plugin. It is used to store user consent for cookies in the category "Analytics".
cookielawinfo-checkbox-functionalThis cookie is set by the GDPR Cookie Consent plugin to record a user's consent for cookies in the category "Functional".
cookielawinfo-checkbox-necessaryThis cookie is set by the GDPR Cookie Consent plugin. It is used to store the user consent for cookies in the category "Necessary".
cookielawinfo-checkbox-othersThis cookie is set by the GDPR Cookie Consent plugin. It is used to store user consent for cookies in the category "Other".
cookielawinfo-checkbox-performanceThis cookie is set by the GDPR Cookie Consent plugin. It is used to store user consent for cookies in the category "Performance".
esig_session_idNo description
viewed_cookie_policyThis cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not a user has consented to the use of cookies. It does not store any personal data.
How can I control the cookie preferences?

Should you decide to change your preferences later through your browsing session, you can click on the ‘Manage consent’ tab at the bottom of your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.

To find out more about how to manage and delete cookies, visit

For emergencies

Call us immediately on 0345 601 5515

Our emergency lines are open 24/7